Refund Policy

This Refund Policy applies to purchases of Cerbeta software licenses or subscriptions processed through Paddle.

1. General Policy

Except where required by applicable law or Paddle's applicable buyer and refund policies, purchases of Cerbeta software licenses or subscriptions are non-refundable once the transaction has been completed.

Nothing in this policy limits any mandatory consumer rights that apply in the customer's jurisdiction.

2. Paddle as Merchant of Record

Our online order process is conducted by our authorized reseller, Paddle.com.

Paddle is the Merchant of Record for transactions processed through Paddle and is responsible for processing payments, applicable transaction taxes, billing support, and approved refunds.

Refund requests for Paddle-processed purchases must be processed through Paddle.

Customers should not send payment details or request direct repayment from Cerbeta for Paddle-processed transactions.

3. Refund Requests

Customers may request a refund using Paddle's buyer support services or customer portal.

Whether a refund is granted depends on:

• applicable law;
• Paddle's Buyer Terms and Refund Policy;
• the circumstances of the transaction;
• any additional rights expressly provided by Cerbeta.

4. Duplicate or Incorrect Charges

If you believe you have been charged more than once or charged an incorrect amount, please contact Paddle buyer support or Cerbeta support as soon as possible.

5. Technical Issues

If you experience a technical problem with a Cerbeta application, please contact us before requesting a refund.

We will make reasonable efforts to investigate licensing, activation, installation, or compatibility problems.

A technical issue does not automatically create a right to a refund unless required by applicable law or the applicable Paddle policies.

6. Subscription Cancellation

Canceling a subscription prevents future renewals according to the cancellation terms shown at purchase or in the Paddle customer portal.

Cancellation does not automatically create a refund for a payment already completed, except where required by applicable law or Paddle's applicable policies.

7. Mandatory Consumer Rights

Where local law provides mandatory withdrawal, cancellation, or refund rights, those rights apply regardless of this Policy.

8. Contact

Cerbeta Yazılım Bilişim ve Danışmanlık Ltd. Şti.

Website: https://www.cerbeta.com

Product support: [email protected]

For transaction and refund requests related to purchases processed through Paddle, customers may also contact Paddle through its buyer support services.